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UID:f35a7b028b89aa4d7259e7556c049278
DTSTAMP:20241105T001922Z
SUMMARY:Impact of Care Virtualization on Health Care Utilization: The Case 
 of Telehealth Use
DESCRIPTION: \n\nABSTRACT\n\nTechnological advancements and the COVID-19 pa
 ndemic have catapulted\nprocess virtualization in many sectors\, wherein t
 elehealth provides a\nnotable example of digital transformation in health 
 care. Although\ntelehealth has been touted as a facilitator to improve acc
 ess to care\nand address runaway costs\, it can increase health care spend
 ing if\ntelehealth visits represent new forms of resource utilization. Dra
 wing\non the lens of Process Virtualization Theory\, we study the impact o
 f\ntelehealth on health care utilization by examining visit-level patient\
 ndata on the use of telehealth in facilitating e-visits with health\ncare 
 providers. Our analysis indicates a 13.6 percent reduction (or\n0.15 visit
 ) in the number of outpatient visits\, equating to $239 in\ntotal cost red
 uction within 30 days after a telehealth visit. Our\nresults suggest that 
 benefits of telehealth use are observed primarily\namong diseases with hig
 h virtualization potential. Specifically\,\nmental health\, skin disorders
 \, metabolic and musculoskeletal diseases\npatients exhibit a significant 
 reduction of 0.21 outpatient visits per\nquarter (an equivalent cost reduc
 tion of $179) when they are treated\nvia telehealth\, suggesting a substit
 ution effect with respect to\ntraditional clinic visits. We also observe e
 mpirical evidence for the\nrepresentation and monitoring capabilities of t
 elehealth in\nsignificantly reducing future health care resource utilizati
 on. Our\nresearch identifies boundary conditions that determine the nuance
 d\nimpact of telehealth on care utilization\, and shows that the\neffectiv
 eness of telehealth depends on the process virtualizability of\ndisease ty
 pes. Our findings have important practical and theoretical\nimplications f
 or fostering telehealth use in a value-based health care\nenvironment.\n\n
 Keywords: Telehealth\, process virtualization theory\, disease types\,\nou
 tpatient\, visit\, cost\, value-based care\n 
DTSTART:20221118T170000Z
DTEND:20221118T180000Z
LOCATION:https://drexel.zoom.us/j/88479707925
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