Appeared on July 11, 2009
Management Professor and Associate Dean for Strategic Initiatives Donna De Carolis, Ph.D., discussed how to handle negative press during her business commentary that ran on Saturday, July 11, 2009. De Carolis says “the worst thing you can do is give into a knee-jerk reaction.” Rather, take time to process what has happened and carefully plan a response that incorporates your company’s core values.