Pond Lehocky Giordano

Business Challenge

Pond Lehocky Giordano LLP had tens of thousands of individuals soliciting its help to receive various types of benefits at a devastating point in their lives when they were injured, disabled, in financial despair, on medications and unable to provide for their families. The challenge was that the clients were not aware of all the possible benefits to which they were entitled. The firm’s task was to efficiently analyze each case and establish a systematic approach to uncover all potential benefits that could be pursued on their behalf.

Analytics Solution

The firm built an algorithm that analyzed clients’ files, matching critical information against keywords to identify liability and damages in mass tort, single event, Social Security disability, workers’ compensation and employment law cases. Overcoming nationwide data challenges such as regional vernacular, misspellings and medical codes, the firm’s solution involved word frequency counters and external data sets to cleanse and structure the information into a workable database. Once terms were flagged, the team informed clients of additional legal avenues they were eligible for beyond their initial case. This revelation often came as a surprise to the clients, who were previously unaware of these opportunities.

Impact

Pond Lehocky Giordano’s invention brought hope to thousands of clients during their toughest times. Its success led to the creation of a dedicated department for mining new cases from the firm’s existing inventory. From a business perspective, this innovation has significantly increased revenue, improved client return rate and boosted customer lifetime value by 20 percent. As a result, the firm has experienced exponential growth and established a nationwide network of exceptional law firms capable of handling any type of case in any location. The department has become one of Pond Lehocky Giordano’s largest and will continue assisting clients well into the future.